Communication essentials

Clear communication

Lead with the point, add the context people need, and make the next action unmistakable.

A practical starting point

Three principles to take into the conversation

  1. 1

    Start with the purpose or decision before the background.

  2. 2

    Use concrete language and remove details that do not change the action.

  3. 3

    End with an owner, action, and useful timeframe.

Try this opening

“The decision we need today is…”

Use the structure, not a script. Change the words until they sound natural and fit the person, context, and stakes.

Prepare in a few minutes

  • Write down the outcome you want from the conversation.
  • Separate what you observed from what you assume.
  • Choose one point the other person needs to understand.
  • Plan a question that makes room for their perspective.